Resolved -Terminated Workers Cannot See Tax Documents Through Benefits and Pay Hub

Posted Apr 11, 2025 9:26 AM PDTUpdated May 3, 2025 7:08 AM PDTRetirement date: Apr 11, 2026

Resolved

Alert typeProduct defect
Release2025R1
Using WorkdayPayroll & Time, Year End Payroll
ProductPayroll
JIRAPAYWDCORE-56280
Affected Data CentersAll Data Centers
WorkaroundTerminated workers can access their tax documents using one of these methods:Search for “My Tax Documents” in the Workday search bar or from the Benefits and Pay hub landing pageUsing the Pay worklet, if not disabled in your Edit tenant payroll settings
Resolution InformationResolution DateSat, 05/03/2025 – 15:08 America/Los_Angeles (GMT-0700)

Workday is aware of an issue where Terminated workers are unable to view or print their tax documents through the Benefits and Pay Hub when navigating from the Pay > Tax section.

We determined the cause and a fix for this issue is targeted to be delivered with the following Service Updates:

  • Preview – April 18th, 2025
  • Production – May 2nd, 2025

We appreciate your patience as we work to resolve this issue.

URL: https://community.workday.com/alerts/customer/1217097