Posted May 7, 2026 5:50 PM PDTUpdated May 7, 2026 7:11 PM PDTRetirement date: May 8, 2027
Open
| Alert type | Product defect |
| Release | 2026R1 |
| Using Workday | Banking & Cash, Cash Transactions, Financials |
| Product | Cash Management, Financial Management |
| JIRA | FINCSH-41294 |
| Affected Data Centers | All Data Centers |
| Workaround | Option 1: Resettle and Regenerate Payment (Use this if you need the system to generate a check or send a payment file.)Cancel the Miscellaneous Payment.From the Related Action of the Miscellaneous Payment Request, select Change.Click Submit immediately (this is a “dummy change”). This cancels the original and posts a new journal entry.Resettle the Miscellaneous Payment Request. When the Miscellaneous Payment Request is paid again, the Miscellaneous Payment accounting will be correct. Option 2: Resettle without generating a check or payment file (Use this if you have already issued the payment externally and only need to fix the accounting without generating a duplicate check or sending a payment file.)Cancel the Miscellaneous Payment (if applicable, do not void the check)From the Related Action of the Miscellaneous Payment Request, select Change.Update the Payment Type to Manual (or any Payment Type associated with a Manual Payment Method).Resettle the Miscellaneous Payment Request. The Manual Payment Type will record the accounting appropriately, without generating a duplicate check or payment file. Option 3: Manual Journal Correction (Use this if you prefer not to cancel the Miscellaneous Payment and handle the fix by creating a manual journal.)Create a manual journal using the Create Journal task with the correct payment accounting.(Optional) Contact customer support to enable a Fix Task to cancel the Miscellaneous Payment journal in “Error” status. |
| Resolution Information | Next UpdateWed, 05/13/2026 – 17:00 America/Los_Angeles (GMT-0700) |
We are aware of an issue after the 2026R1 release when you have the following configuration:
Tenant Setup – Financials – Miscellaneous Payment Request Option = Accrual Basis Accounting
If a business user creates a Miscellaneous Payment after the 2026R1 release related to a Miscellaneous Payment Request with the following conditions:
- Created prior to the 2026R1 release AND
- Has only one line OR
- Has more than one line, all of which have the same balancing worktags
Then the Miscellaneous Payment journal will be created out of balance and in Error status.
We are working to resolve this issue with priority and will provide the next update by Wednesday, May 13th at 5:00pm PST America/Los Angeles (GMT-0700) time, or sooner.
We apologize for the disruptions this has caused and extend our appreciation for your patience as we work to resolve this issue.