Posted Jul 8, 2026 10:45 AM PDT Updated Jul 8, 2026 10:59 AM PDT Retirement date: Jul 8, 2027
Resolved
| Alert type | Product defect |
| Product | Adaptive Planning, Core Planning – Integration Management |
| JIRA | PLNNET-4859 |
| Workaround | The unexpected behavior is specific to scheduled Workday Adaptive Planning transaction loader integrations. You may workaround the error by manually retrying the Workday Adaptive Planning transaction loader. |
| Resolution Information | Next UpdateWed, 07/08/2026 – 19:00 America/Los_Angeles (GMT-0700) |
We are aware that scheduled Workday Adaptive Planning transaction loader integrations are not successfully completing in Adaptive Planning instances. Failures may result in error: “Exception happened in parsing XML token for reason : User not allowed to call the api importTransactions”. We appreciate your patience as we actively work to resolve this issue.
Action: Please review your integrations to ensure successful completion and manually resubmit the loader as needed. If your integration fails after resubmission or if you need additional assistance, please log a Product Support case.
We will provide another update at 7:00 PM America/Los Angeles -07:00 GMT or as soon as we have additional information to share.