Posted Oct 30, 2024 4:34 PM PDT Updated Nov 16, 2024 4:21 AM PST Retirement date: Oct 31, 2025
Resolved
| Alert type | Product defect |
| Release | 2024R2 |
| Product | Platform and Product Extensions, User Experience |
| JIRA | UIPLATFORM-16034 |
| Affected Data Centers | All Data Centers |
| Workaround | Users can right-click the PDF to manually download and view the password protected file. |
| Resolution Information | Resolution DateSat, 11/16/2024 – 04:30 America/Los_Angeles (GMT-0800) |
UPDATE Thursday, November 7, 2024 / 12:59 pm America/Los Angeles -07:00 GMT
We wanted to confirm that this issue will be fixed with the November 15th Service Update.
We appreciate your patience and understanding while we work towards resolving this issue.
ORIGINAL ALERT MESSAGE:
Please be advised that Workday is aware of an issue where users may be unable to automatically download password protected PDFs. When attempting to view these PDFs, the PDF Previewer will not load, as the file has not been automatically downloaded.
We are investigating this issue and will update this alert as additional information is available. We apologize for any disruption caused due to this issue.
URL: https://community.workday.com/alerts/customer/1209339?check_logged_in=1