Posted Sep 18, 2026 1:30 PM PDT Updated Sep 18, 2026 2:59 PM PDT Retirement date: Sep 18, 2027
Open
| Alert type | Product defect |
| Release | 2026R1 |
| Product | My Tasks, Platform and Product Extensions |
| JIRA | MYTASKS-4261 |
| Affected Data Centers | Production: WD1Production: WD10Production: WD3Production: WD5Production: WD12Production: WD102Production: WD103Production: WD104Production: WD105Production: WD107Production: WD108Production: WD109Production: WD115Production: WD116Production: WD117Production: WD118Production: WD119Production: WD120Production: WD501Production: WD502Production: WD503Production: WD504 |
| Workaround | If the user navigates to the My Tasks application, the count should resolve from that point onward. |
| Resolution Information | Target DateSat, 10/03/2026 – 00:00 America/Los_Angeles (GMT-0700) |
Please note that Workday is aware of an issue where a user’s task count will fail to load on their My Tasks button.
This issue specifically affects users who meet all three of the following conditions:
- Have fewer than 100 active tasks (All Items)
- Have more than 500 completed tasks (Archive)
- Have not recently interacted with a “My Tasks” surface
We have identified the root cause and a fix is currently scheduled to be delivered to Production environments with the October 2, 2026 service update.
We apologize for any disruption caused and appreciate your patience as we resolve this issue.