Posted Jul 3, 2024 10:07 AM PDT Updated Jul 3, 2024 8:32 PM PDT Retirement date: Jul 3, 2025
Financials
RESOLVED
| Alert Type | Product defect |
| Release | 2024R1 |
| Using Workday | Financials |
| Product | Accounts Payable, Financial Management |
| JIRA | FINSA-40918 |
| Affected Data Centers | All Data Centers |
| Workaround | For unpaid invoices, Customers can use one of the below applicable workarounds (Option 1 or Option 2) after testing for their scenarios: Workaround option 1: a) Add something in the memo field and then b) Submit the invoice The submit should post the missed accounting. If the above works manually then create an EIB to update the remaining invoices the same way. If option 1 does not work, try option 2. Workaround Option 2: a) Cancel the invoice and then b) Run Submit Supplier Invoice Web Service request again For paid invoices, please enter a manual reclass journal to include the missing worktags |
| Resolution Information | Resolution Date Wed, 07/03/2024 – 20:30 America/Los_Angeles (GMT-0700) |
UPDATE Monday, July 3, 2024 / 20:30 America/Los Angeles -07:00GMT
The rootcause has been identified as a webservice change introduced over the weekend. We have pulled this back, so the issue is resolved now
We are aware of an issue where using Submit Supplier Invoice Web Service is not populating the default worktags when the Supplier Invoice is created off a Purchase Order.
We are investigating this as top priority and will update this alert as soon as we have a resolution in place.
We apologize for the disruption to your business.