Posted Aug 5, 2024 11:29 AM PDT Updated Aug 6, 2024 12:20 PM PDT Retirement date: Aug 5, 2025
Resolved
| Alert type | Product defect |
| Release | 2024R1 |
| Using Workday | Financials |
| Product | Financial Management, Payment Processing |
| JIRA | ML-89451 |
| Affected Data Centers | Production: WD1Production: WD10Production: WD3Production: WD5Production: WD12Production: WD102Production: WD103Production: WD104Production: WD105Production: WD501 |
| Workaround | Below are the workarounds that can be used:Create Invoices manuallyLoad invoices through Submit_Supplier_Invoice web service |
| Resolution Information | Resolution Date Tue, 08/06/2024 – 12:00 America/Los Angeles (GMT-0700)This issue has been resolved, all OCR processes are running as expected. If customers experience any additional issues with OCR processing, we encourage them to open a new support case.This is the final update for this alert. |
UPDATE Monday, August 5th, 2024 / <10:00 pm> America/Los Angeles -07:00 GMT
We have observed the queues clearing consistently since our last update. We will continue to monitor the performance of invoice scanning overnight and provide another update tomorrow morning at 9:00 am America/Los Angeles -07:00 GMT.
UPDATE Monday, August 5th, 2024 / <05:00 pm> America/Los Angeles -07:00 GMT
We have made an update that appears to be resolving the issue. At this time, customers can begin uploading invoices through this service in production environments again. We are continuing to monitor to ensure the issue is completely resolved.
Our next update will be 10:00 pm America/Los Angeles -07:00 GMT.
ORIGINAL ALERT MESSAGE:
Please note that Workday is aware of an issue where the Supplier Invoice Automation – Scanning service is experiencing a significant lag in processing OCR scanned invoices, which is impacting all US Production customers.
Our internal team is investigating the root cause and working toward identifying the next steps to resolve this issue. To prevent further build up of a queue, we are asking US customers to stop uploading invoices through this service in production environments until this issue is resolved.
We apologize for any disruption caused.