Posted Feb 2, 2025 6:25 PM PST Updated Feb 3, 2025 1:58 PM PST Retirement date: Feb 3, 2026
Resolved
Alert type | Operations |
Release | 2024R2 |
Product | Platform and Product Extensions, User Experience |
JIRA | IPESRE-113999 |
Affected Data Centers | All Data Centers |
Resolution Information | Resolution Date Mon, 02/03/2025 – 13:41 America/ Los_Angeles (GMT-0800)This issue has now been resolved. We will provide a Root Cause Analysis document for this issue within 10 business days of it being set to Resolved. It will be added as an attachment to this alert. Thank you again for your patience as we worked to resolve this issue. |
UPDATE Monday, February 3, 2025 / 12:00 PM America/Los Angeles -08:00 GMT
The fix for the connectivity issues has now been deployed to all Data Centers with the exception of the following Non-Production environment where the fix is still in progress: WD104 .
We will provide the next update on the status of that remaining environment by 3:00 PM PT.
UPDATE Monday, February 3, 2025 / 8:20 AM America/Los Angeles -08:00 GMT
We’re pleased to share that the fix for the connectivity issues has now been successfully deployed to the following Production environments: WD102, WD103, WD1, WD3, WD5, WD10, WD12, WD105, WD108. Additionally the following Non-Production environments have received the fix: WD102, WD103, WD105, WD108, WD3.
We are continuing to deploy the fix across the remaining Production and Non-Production environments. Our teams are closely monitoring the systems to ensure stability. Our next update will be provided at 12:00 PM PT.
UPDATE Monday, February 3, 2025 / 6:00 AM America/Los Angeles -08:00 GMT
As we continue to apply fixes across the remaining environments, we are seeing significant reduction in errors.
Our teams are actively monitoring the systems and taking preventive measures to ensure continued stability.
The next update will be provided at 8:00 AM PT, if not sooner. Thank you for your patience and understanding
UPDATE Monday, February 3, 2025 / 4:15 AM America/Los Angeles -08:00 GMT
We continue to make progress in stabilizing all the environments.
Preventive measures are actively being implemented across other data centers as part of our ongoing efforts to resolve the errors reported.
The next update will be provided at 6:00 AM PT
UPDATE Monday, February 3, 2025 / 3:00 AM America/Los Angeles -08:00 GMT
We have observed stable performance in the WD102 Data Center following the recent measures, and we will continue to monitor the environment to ensure sustained stability.
Our teams are actively taking preventive measures in other data centers to mitigate any potential issues and ensure system reliability.
The next update will be provided at 4:00 AM PT
UPDATE Monday, February 3, 2025 / 2:00 AM America/Los Angeles -08:00 GMT
We have implemented additional measures to address the issues identified in the WD102 Data Center and are closely monitoring the outcomes. Initial observations indicate positive results from these actions. Our technical teams are also assessing other data centers to determine if further actions are necessary. We will provide an update on our progress at 3:00 AM PT. We appreciate your understanding as we work towards a resolution.
UPDATE Monday, February 3, 2025 / 1:00 AM America/Los Angeles -08:00 GMT
We have observed that the current issues appear to be confined to the WD102 Data Center, as we have not received reports from other locations. Our technical teams are focusing their efforts on this data center to identify and resolve the problem promptly. We will provide an update on our progress at 2:00 AM PT. Thank you for your continued patience and understanding.
UPDATE Monday, February 3, 2025 / 12:01 AM America/Los Angeles -08:00 GMT
We are currently experiencing a recurrence of the previously reported errors. Our technical teams are actively investigating the root cause and are committed to implementing a solution as swiftly as possible. We understand the inconvenience this causes and appreciate your patience as we work towards a resolution. Our next update will be provided at 1:00 AM PT. Thank you for your continued understanding.
UPDATE Sunday, February 2, 2025 / 10:00 PM America/Los Angeles -08:00 GMT
We are actively deploying an off-cycle fix to address the reported issues. As the deployment progresses, we’ve observed that the errors have been resolved in environments where the fix is deployed. Our team is closely monitoring the situation to ensure complete remediation across all environments. We will continue to provide updates on the deployment status and will share another update by 12:00 AM PT, if not sooner. Thank you for your patience and understanding
UPDATE Sunday, February 2, 2025 / 8:00 PM America/Los Angeles -08:00 GMT
Users may experience errors similar to the following, but the errors may not be limited to these examples:
- Page Error
- Page Refresh: Due to site maintenance, your page will be refreshed.
- Http Error: Server may be down or there is a problem with your internet connection. Please try signing in again. HTTP Status Code: 503
Our teams are working towards deploying an off-cycle fix to resolve this issue. We will continue to update this alert with the deployment status and will provide another update by 10:00 PM PT, if not sooner. Thank you for your patience and understanding.
ORIGINAL ALERT MESSAGE:
Please be advised that Workday is aware of an issue where users may be experiencing intermittent errors in various areas within Workday tenant. These errors may occur while running reports and tasks, or searching within your tenant.
Our team is actively investigating this issue with the highest priority. We will update this alert by 8:00 PM PT today, if not sooner.
We apologize for any disruption caused due to this issue.