Posted Sep 3, 2024 5:42 PM PDT Updated Sep 6, 2024 12:41 PM PDT Retirement date: Sep 4, 2025
Resolved
| Alert type | Information |
| Release | 2024R1 |
| Product | Platform and Product Extensions, User Experience |
| JIRA | IPESRE-91076 |
| Affected Data Centers | Production: WD1 |
| Workaround | Please use an alternate email address for the recipients that have Yahoo.com email addresses. |
| Resolution Information | Resolution Date Fri, 09/06/2024 – 13:41 America/Los Angeles (GMT-0700)We would like to confirm that this issue has been resolved. |
UPDATE: Thursday, September 5, 2024 / 11:01 am America/Los Angeles -07:00 GMT
We wanted to share a quick update to let you know that we continue to see emails clearing out slowly. As a result, we will resolve this alert tomorrow by 2 PM PT as we continue to monitor for stability.
Thank you for your continued patience and understanding.
UPDATE: Wednesday, September 4, 2024 / 4:00 pm America/Los Angeles -07:00 GMT
We have received confirmation from third parties that this issue is resolved and emails should now be delivered as expected. We are closely monitoring for stability and will resolve this alert tomorrow by 11 AM PT.
Thank you for your continued patience and understanding.
UPDATE: Wednesday, September 4, 2024 / 1:55 pm America/Los Angeles -07:00 GMT
We wanted to share a quick update to let you know that recipients generated from your tenants and addressed to AOL.com and CS.com email addresses are also impacted.
Currently the perviously mentioned workaround to resolve the delivery of password and login related emails is now impacted by the same issue. We are actively collaborating with third parties to expedite resolution of this issue.
Thank you for your patience and understanding.
ORIGINAL ALERT MESSAGE:
Please be advised that Workday is aware of potential delivery issues for emails to recipients generated from your tenants and addressed to Yahoo.com email addresses.
Given the impact, we have implemented a workaround to resolve the delivery of password and login related emails. Our team is closely working with third parties to resolve this issue and we will update this alert as additional information is available.
We apologize for any disruption caused due to this issue.
URL: https://community.workday.com/alerts/customer/1205606?check_logged_in=1