Posted May 4, 2026 3:10 PM PDTUpdated May 4, 2026 3:59 PM PDTRetirement date: May 4, 2027
Resolved
| Alert type | Operations |
| Release | 2026R1 |
| Product | Platform and Product Extensions |
| JIRA | IPESRE-193525 |
| Affected Data Centers | Production: WD1 |
| Resolution Information | Next UpdateMon, 05/04/2026 – 16:30 America/Los_Angeles (GMT-0700) |
UPDATE: Monday, May 4th, 2026 / 4:00 PM America/Los_Angeles (GMT – 07:00)
Our remediation action continues to progress successfully and we expect the process to complete by 4:45PM Pacific Time.
We will update this alert again once this completes and we can confirm that we have returned to service, or if the timing of the fix changes.
UPDATE: Monday, May 4th, 2026 / 3:30 PM America/Los_Angeles (GMT – 07:00)
We are working through the remediation steps and continue to progress towards resolution of service. We estimate services to stabilize by 4:45PM Pacific Time.
We understand the mission critical nature of our service in supporting your business and sincerely apologize for the challenges this has caused/is causing. Customer service is a core value at Workday, and we remain committed to supporting your needs.
In addition to the issue reported today in this customer alert, we are also seeing that users may be unable to login into, or navigate, in Workday in WD1 Production.
We have identified the cause and are taking action to resolve the issue. We estimate this work to be completed within the next 90 minutes.
We are treating this as the highest possible priority and will continue to update this alert every 30 minutes or once the issue is completely resolved.
Thank you for your patience while we work to resolve this issue.