Workday Application Freezes When User Clicks In Edit Expense Report Header And Doesn’t Save It- Resolved
Posted Mar 18, 2024 9:55 PM PDT Updated Mar 24, 2024 1:51 PM PDT Retirement date: Mar 20, 2025
RESOLVED
| Alert Type | Product defect |
| Release | 2024R1 |
| Product | Expenses, Financial Management |
| JIRA | UIC-62458 |
| Affected Data Centers | All Data Centers |
| Workaround | User must make an update after clicking on Edit from within the Header. |
| Resolution Information | Resolution DateMon, 03/25/2024 – 09:46 America/Los_Angeles (GMT-0700) |
We are aware of an issue where the Workday application freezes when a user:
- Clicks Edit on the header while creating an expense report, and then
- Clicks any other action item, such as a button, tab, or link, on the page before saving the header.
The issue will not occur if the user makes updates when editing the header. It is only observed when no action is taken and then the user navigates to another tab, such as Attachments/Expense Report Line.
We have identified the root cause and a solution is targeted for delivery with this week’s Service update.
We apologize for any inconvenience this may have caused and appreciate your understanding as we work to resolve this issue.