Posted Nov 9, 2024 5:28 AM PST Updated Nov 25, 2024 11:04 AM PST Retirement date: Nov 9, 2025
resolved
| Alert type | Operations |
| Release | 2024R2 |
| JIRA | IPESRE-102400 |
| Affected Data Centers | All Data Centers |
| Resolution Information | Resolution DateSun, 11/10/2024 – 14:00 America/Los_Angeles (GMT-0800)We are resolving this Alert as the issue remains resolved. A Root Cause Analysis document will be provided for this issue within 10 business days. It will be added as an attachment to this alert. |
UPDATE Saturday, 9 November 2024 / 1:50 PM America/Los Angeles -07:00 GMT
After restarting related services, the Search and UI issues have been resolved. We will closely monitor the issue over the next 24 hours and will update this Alert if there are any recurrences.
UPDATE Saturday, 9 November 2024 / 11:55 AM America/Los Angeles -07:00 GMT
As we continue our mitigation efforts, we did see some temporary improvements; however we are still seeing the performance issue. We are moving forward with additional measures to restart impacted services and will update this alert by 2:00pm PT.
UPDATE Saturday, 9 November 2024 / 10:00 AM America/Los Angeles -07:00 GMT
We are narrowing in on the issue and analyzing those services that are impacted. Our teams are working at this issue at the highest level of urgency. We apologize for the disruption and will have another update by 12:00pm PT, if not sooner.
UPDATE Saturday, 9 November 2024 / 7:50 AM America/Los Angeles -07:00 GMT
Thank you for your patience as our team actively works to resolve this issue and treating it with the highest priority. We are continuing to investigate the problem and will provide the next update at 10:00am PT.
UPDATE Saturday, 9 November 2024 / 6:50 AM America/Los Angeles -07:00 GMT
We are still actively working to provide you with a resolution as soon as possible. We will provide you with another update by 7:50am PT.
ORIGINAL ALERT MESSAGE:
Please note that Workday has identified an issue that is causing search to either perform slowly or result in an “Unable to Complete Search” error. We are actively working to find a resolution as soon as possible. We apologize for any disruptions this may cause and will provide an update by 06:50am PT.