Posted Aug 6, 2025 2:16 PM PDT Updated Aug 19, 2025 8:58 AM PDT Retirement date: Aug 7, 2026
Resolved
| Alert type | Product defect |
| Release | 2025R1 |
| Using Workday | Emergency Contacts, Personal Information |
| Product | Core Human Capital Management, Human Capital Management |
| JIRA | HRPERSON-24335 |
| Affected Data Centers | Production: WD1Production: WD10Production: WD3Production: WD5Production: WD12Production: WD102Production: WD103Production: WD104Production: WD105Production: WD107Production: WD108Production: WD501Production: WD502Production: WD503Sandbox: WD2Sandbox: WD10Sandbox: WD3Sandbox: WD5Sandbox: WD12Sandbox: WD102Sandbox: WD103Sandbox: WD104Sandbox: WD105Sandbox: WD501Development: WD101Development: WD103Implementation: WD2Implementation: WD10Implementation: WD3Implementation: WD5Implementation: WD12Implementation: WD102Implementation: WD103Implementation: WD104Implementation: WD105Implementation: WD107Implementation: WD108Implementation: WD501Implementation: WD502Implementation: WD503Sandbox Preview: WD2Sandbox Preview: WD10Sandbox Preview: WD3Sandbox Preview: WD5Sandbox Preview: WD12Sandbox Preview: WD102Sandbox Preview: WD103Sandbox Preview: WD104Sandbox Preview: WD105Sandbox Preview: WD501Implementation Preview: WD2Implementation Preview: WD10Implementation Preview: WD3Implementation Preview: WD5Implementation Preview: WD12Implementation Preview: WD102Implementation Preview: WD103Implementation Preview: WD104Implementation Preview: WD105Implementation Preview: WD501 |
| Workaround | Users can access Emergency Contacts through the following methods: Run the report My Emergency ContactsWorkday Profile > Contact > Emergency Contacts |
| Resolution Information | Resolution DateSat, 08/16/2025 – 02:00 America/Los_Angeles (GMT-0700)We have confirmed this issue is now resolved. Thank you for your patience. |
UPDATE Friday, August 8th, 2025 / 03:00 pm America/Los Angeles -07:00 GMT
Thank you for your continued patience. Our development team has identified the fix and it will be delivered to all tenants with the August 15th service update.
ORIGINAL ALERT MESSAGE:
Workday is aware of an issue where the Emergency Contacts Report is not displaying within the Personal Information Worklet.
Users accessing the Personal Information Worklet will see all Tasks and Reports except Emergency Contacts Report.
Our team is actively investigating the root cause and is working to identify a solution. We will provide another update as soon as more information becomes available.
We apologize for the disruption this has caused and thank you for your patience.