Resolved – Delegated BP Approvals Ending In Error Or Failed Transactions

Posted Nov 6, 2025 7:19 PM PSTUpdated Nov 6, 2025 7:51 PM PSTRetirement date: Nov 7, 2026

Resolved

Alert typeProduct defect
Release2025R2
ProductFinancial Management, Human Capital Management, Talent Management, Workforce Management
Affected Data CentersAll Data Centers
WorkaroundOne of these workarounds have proven to be successful depending on the originating BPTemporarily remove delegation & request original BP approvers to action. If required, cancel the original BP event, remove the delegation and re-initiate the originating eventAs a BP admin, reassign the awaiting BP step to the same delegate and ask them to approve ( as opposed to approving as the delegate)
Resolution InformationNext UpdateFri, 11/07/2025 – 13:00 America/Los_Angeles (GMT-0800)

We have noticed BP steps ending in stack trace error or actually producing failed/ canceled status transactions. This can be seen on multiple application areas but is restricted to approvals that are completed by a delegate ( on behalf of the original approver). Normal BP approvals are not impacted and should proceed to complete successfully

Our team is actively investigating the issue and are engaged in identifying the root cause. We apologize for the disruption this might have caused and are prioritizing a resolution as soon as possible.

URL: https://community.workday.com/alerts/customer/1234478