Posted Sep 19, 2024 11:43 AM PDT Updated Sep 28, 2024 9:45 AM PDT Retirement date: Sep 19, 2025
Resolved
| Alert type | Product defect |
| Release | 2024R1, 2024R2 |
| Product | Core Human Capital Management, Human Capital Management, Talent Acquisition, Talent Management |
| JIRA | HRCORE-100848 |
| Affected Data Centers | All Data Centers |
| Workaround | You can opt-out of the New Hire~ Employee~ User Experience/ Hire ~Employee~ Redesign & Consolidated Experience feature as a workaround by following these steps:Run the task Maintain Feature Opt-InsNavigate to the feature New Hire~ Employee~ User Experience/ Hire ~Employee~ Redesign & Consolidated Experience and select the Opt Out Of Feature button |
| Resolution Information | Resolution Date Sat, 09/28/2024 – 03:00 America/Los Angeles (GMT-0700)The fix has been delivered to all tenants and you may opt-in to the Hire ~Employee~ Redesign & Consolidated Experience feature without impact to rehiring of employees. Thank you for your patience while our teams worked on the fix. |
UPDATE Thursday, September 26 2024 / 2:30 pm America/Los Angeles -07:00 GMT
We would like to inform you that the fix will be delivered to all tenants with this weekend’s September 27th Service Update. We will update this alert again once this has been completed.
We appreciate your patience while we worked to resolve the issue and apologize for the disruption this has caused.
UPDATE Wednesday, September 25 2024 / 2:20 pm America/Los Angeles -07:00 GMT
We want to update you that our development team has identified the issue and actively working on the fix. We will provide you with an additional update on Thursday September 26th, 2024 at 1:00 PM PDT with the timeline for delivering the fix.
We appreciate your patience as we work to resolve this issue.
Please be advised that Workday is aware of an intermittent issue with business processes containing a delay step not resuming after the delay time frame has been met. This issue is caused by the Background Job “Business Process Resume Delayed Steps TZ” failing with a Stack Trace error due to the rehire of an employee with the New Hire ~Employee~ User Experience feature enabled. This feature will be renamed to Hire ~Employee~ Redesign & Consolidated Experience with the release of 2024R2 but remain opted out by default.
This issue will occur when the following conditions have been met:
- The tenant is Opted-in to the New Hire~ Employee~ User Experience/ Hire ~Employee~ Redesign & Consolidated Experience feature.
- Your Hire Business Process Definition is configured with Autocomplete enabled and a delay step.
- You move a previous-employee Candidate to Hire
- The previous employee’s profile contains a Worker Photo
Our team has identified a fix for this issue and are working on its delivery. We will update this alert once an ETA is confirmed.
Thank you for your patience as we work towards this resolution.