Posted Jan 15, 2026 3:39 PM PST Updated Jan 15, 2026 3:52 PM PST Retirement date: Jan 15, 2027
Open
| Alert type | Product defect |
| Release | 2025R2 |
| Using Workday | Benefits Events, Compensation & Benefits |
| Product | Benefits, Human Capital Management |
| JIRA | HRBENCORE-7943 |
| Affected Data Centers | Production: WD1Production: WD10Production: WD3Production: WD5Production: WD12Production: WD102Production: WD103Production: WD104Production: WD105Production: WD107Production: WD108Production: WD109Production: WD115Production: WD116Production: WD117Production: WD118Production: WD501Production: WD502Production: WD503Production: WD504 |
| Workaround | Search: Domain: Worker Data: BenefitsRelated Actions off of Worker Data: BenefitsSelect DomainSelect View Security PolicyRelated Actions Worker Data: BenefitsSelect Domain Security Policy Select Edit PermissionsAdd the appropriate security group(s) and ensure ‘View’ and ‘Modify’ are both checkedRun Activate Security Policy Changes task |
| Resolution Information | Next UpdateSat, 01/24/2026 – 08:00 America/Los_Angeles (GMT-0800)Target DateSat, 01/24/2026 – 00:00 America/Los_Angeles (GMT-0800) |
We are aware of an issue when users are in their Inbox to approve “Change Benefits for Life Event” business process, they see “This task is not available” and cannot approve the step.
We have identified the issue and have an ETA to have it resolved in all tenants as part of the January 23rd Service Update next weekend.
We apologize for the disruptions and appreciate your patience as we work through this.