Discuss the technical configuration details used to build 15 cross-functional, transaction event-based, time range-banded reports and how to pull them all together into the Nevada System of Higher Education Monitor Dashboard. It is one of the examples of explicitly using Monitor Dashboard to support customer service
This presentation includes:
- Customize matrix reports from the action event data source
- Configure specific business process types, status, and defaults
- Create nested calculated fields to increase usability
- Cull detail data to allow users to drill into pain-points
- Calculate range periods
- Customize a dashboard
Registration Link: https://nshe-nevada-edu.zoom.us/meeting/register/-kfKMKjrSZuTIDoGO3EPBw