Posted Mar 17, 2025 11:55 AM PDTUpdated Mar 18, 2025 1:04 PM PDTRetirement date: Mar 17, 2026
Resolved
| Alert type | Operations |
| Release | 2025R1 |
| Using Workday | Administration & Integrations, User Experience |
| JIRA | IPESRE-121240 |
| Affected Data Centers | All Data Centers |
| Resolution Information | Resolution DateTue, 03/18/2025 – 12:00 America/Los_Angeles (GMT-0700)Services have remained stable, so we are resolving this Alert and attaching an RCA.We know that the availability of the Workday service is critical to your business and we sincerely apologize for the challenges the March 17th service interruption caused. Customer service is, and will always be, a core value at Workday. |
UPDATE MONDAY, MARCH 17, 2024 / 1:35 pm America/Los Angeles -07:00 GMT
We continue to see stability and will continue to monitor this issue over the next 24 hours.
This issue was not related to the R1 Feature Release.
UPDATE MONDAY, MARCH 17, 2024 / 1:00 pm America/Los Angeles -07:00 GMT
Service has been restored for all Data Centers as of 12:38 PM PT. Customers are now able to login and use the tenant as expected. There is no evidence that indicates any type of security issue or data loss of any kind.
We will continue to monitor this situation over the next 24 hours.
We are also seeing performance issues with the case management application causing it to either run slowly or be unresponsive which may impact your ability to run reports and update/create Support cases.
We will be providing a webinar for customers to get the latest information on this incident and to have the ability ask questions. The webinar will be at 1:15 PM PT today. Webinar Link
UPDATE MONDAY, MARCH 17, 2024 / 12:30 pm America/Los Angeles -07:00 GMT
We’re aware of an issue where a subset of customers are unable to log into Workday. We are currently investigating the issue and will provide another update in 30 minutes.
ORIGINAL ALERT MESSAGE:
Please be advised that beginning at approximately 11:20 AM PT, we began experiencing performance issues in all WD1, WD2, WD3, and WD5 Data Centers.
We appreciate your patience as we actively work to identify the root cause and implement a solution. We will provide another update by 12:30 PM PT.