Machine Learning Services Experiencing a Performance Issue-Resolved
Posted Mar 27, 2024 1:51 PM PDT Updated Apr 9, 2024 4:28 PM PDT Retirement date: Mar 27, 2025
RESOLVED
| Alert Type | Operations |
| Release | 2024R1 |
| Product | Core Human Capital Management, Financial Management, Human Capital Management, Platform and Product Extensions, Spend Management, Talent Management, User Experience, Workday Extend |
| JIRA | IPESRE-66350 |
| Affected Data Centers | All Data Centers |
| Resolution Information | Resolution DateWed, 03/27/2024 – 18:40 America/Los_Angeles (GMT-0700)This issue is now resolved. We apologize again for any disruption this may have caused. We will provide a Root Cause Analysis document for this issue within 10 business days. It will be added as an attachment to this alert. Thank you for your patience while we worked to address this issue. |
UPDATE Wednesday, March 27, 2024 / 05:02 PM America/Los Angeles -07:00 GMT
We continue to deploy and validate the solution for the Expense Protect Machine Learning Service. We are targeting that last service to be available and the issue fully resolved by 7:00 pm PT. All other Machine Learning Services continue to remain stable and are being monitored for stability.
We look forward to providing you an update by then if not sooner.
UPDATE Wednesday, March 27, 2024 / 03:52 PM America/Los Angeles -07:00 GMT
We have resolved the issue for all Machine Learning Services with exception of Expense Protect. The teams continue to troubleshoot that service and we will provide the next update within an hour.
UPDATE Wednesday, March 27, 2024 / 02:52 PM America/Los Angeles -07:00 GMT
Our internal teams have identified a solution. At this time we are almost complete with deploying a fix and look forward to provide you with an update within the next hour when we are fully resolved. Thank you for your continued patience.
ORIGINAL MESSAGE:
Please be advised that Workday has detected that Machine Learning Services features are currently either experiencing degraded performance or are unavailable. We appreciate your patience while we are actively working to resolve this issue with the highest priority.
Below are the following services impacted:
- Skill Recommendations powered by Skills Cloud
- Recommendations on Career Hub
- Recommendations on Opportunity Marketplace
- Quick Tasks on Workday Home
- Supplier Invoice Automation
- Receipt Scanning for Expenses
- Worktag Recommendations on Requisitions, Invoices and Purchase Orders
- Journal Insights
- Expense Protect
- Workday AI Gateway
We apologize for this disruption to your service. We will provide an update within an hour if not sooner.